An India-based software and AI development partner serving businesses in Turkey — marketplaces, booking and service products, AI assistants and voice agents, with every local integration and the Turkish interface scoped as work of its own.
SCS Softwares operates from Indore, Madhya Pradesh, India, and work for Turkish businesses is developed and delivered remotely from that office. What this page describes is where a service is available. It is not a claim of presence in Turkey, and no local office lies behind it.
Most of what reaches us from Turkey has users outside the company. A marketplace that has to be fair to buyers and sellers at once; a booking or appointment product where a lost slot is a lost customer; a service application whose support load is the real cost of running it. Those products are judged in public, which changes what matters in the build: the flow a first-time user takes, what happens when the queue is long, and how quickly your own team can see what is going wrong.
They also arrive with a list. A payment provider, an SMS or messaging gateway, an accounting or e-invoicing system, a courier, sometimes a national identity or address service. Each of those is a piece of scoped work with its own interface, its own test credentials and its own failure behaviour, and we quote them individually rather than folding them into a line called integrations. You hold the commercial relationship with each provider; we build against what that provider publishes.
The AI work here is mostly conversational and clerical: assistants that answer from your own policies and catalogue, voice agents that handle a spoken enquiry inside your own product, structured consultation and requirement-collection systems that ask every caller the same questions and produce a written summary, and automation of the document and approval steps behind them. In each case a person stays on the decisions that touch a customer, an order or a payment.
On the practical side: Turkey has kept a single time zone at three hours ahead of UTC throughout the year since 2016, with no seasonal change, which puts Indian Standard Time a constant two and a half hours ahead of Turkish local time. Our working day therefore covers your morning and your early afternoon. Scope, milestone reviews and correspondence are in English; the Turkish interface and content are separately scoped professional localization, set out further down.
A public-facing product fails publicly, so most of these questions are about what happens on a bad day rather than a good one. Answers, before you ask.
Almost always, and it is scoped as its own item. We build against the provider documentation, using their test environment first, and we design what the product does when a payment is pending, fails or is refunded. The merchant agreement stays entirely yours.
That is a question about what we test, not about a promise. We agree a target load in writing, test against it before release, and show you the numbers. Where the answer is that a component needs more headroom, you hear it before launch rather than during a campaign.
A qualified translator or your own team, as a separate item in the scope. We build the interface so Turkish fits it correctly, and we place text that somebody accountable has approved. We do not draft the Turkish and we do not machine-translate it into production.
Deliberately and early. Which currency amounts are stored in, how rounding works, where conversion happens and what appears on an invoice are all decided during discovery, because retrofitting a second currency touches the whole data model.
Wherever you decide, recorded before anything is provisioned. Hosting region, backups, retention, logging and every external service in the chain are settled with you while the design is still a document.
Yes, through a short and unexciting process: the change is written down, re-estimated, and either approved or deferred at the next milestone review. What we avoid is absorbing changes silently and then explaining a delay at the end.
A bounded amount, set in the specification. It can identify why someone is calling, answer from approved material, collect details and book or cancel within agreed limits. Refunds, disputes, price changes and anything sensitive go to a person.
Each page describes the service in general terms. The note beside it is what changes when the product faces Turkish customers and the team building it sits in India.
These are the shapes of work we see most, and the ones where a remote team with written scope and milestone reviews does a genuinely good job.
Buyers, sellers, commission, payouts and disputes. The interesting engineering is in the settlement and the ledger, not in the listings — and that is where the scope has to be precise.
Availability, capacity, cancellation rules, reminders and no-shows. Getting the concurrency right matters more than any screen: two people must never be able to hold the same slot.
Requests arriving by phone, message and email into one queue, with routing, history, response templates and a view of what is actually taking the team all day.
Orders, cancellations, payouts, stock and campaign performance in one screen, defined once so that two departments stop reporting different figures for the same day.
Order status, availability, opening hours, basic changes. It handles what it is allowed to handle, and everything else reaches a person with the conversation already summarised.
Invoices, contracts, applications or claims moving as attachments and spreadsheets. Automation reads the fields, routes the item and records each approval in a form somebody can audit later.
Five stages, with a written scope at the front and a milestone review at the end of each build cycle. Nothing exotic — the point is that nothing is left implicit.
A conversation about the product, the users and the market it launches into, ending with our real opinion — including the parts we think should be cut from a first version.
Structured sessions covering the user journeys, the rules behind them and every external service the product must speak to, written up as a scope with milestones and exclusions.
Screen flows and the data model are reviewed with you before development, and the commercial and account setup is finished so no cycle stalls waiting for access.
Development in cycles, each closing with a demonstration on a real environment and a written review of what was accepted, what was rejected and what moved.
Release is planned as its own exercise, with monitoring in place before the first real user arrives and a documented way back if something goes wrong.
This is a small and completely stable difference, which makes scheduling easy. It is still worth writing down exactly what it gives you and what it does not.
For a live consumer product, attention outside our working hours is a support arrangement with its own scope, response expectations and price — including what counts as an incident. We would rather agree that in writing than let a convenient time difference imply cover nobody has staffed.
Answer a few questions and our AI produces an indicative team, effort, cost and timeline range. No signup, and the result is an estimate rather than a quotation.
A product handling payments and personal data raises these questions on day one, so they are settled during discovery rather than after the architecture exists.
We hold no certification and no audit report, and we do not present our software as satisfying the KVKK or any other data-protection framework. Those obligations sit with you as the organisation collecting the data, and the assessment is one only your own advisers can make. What we do is implement the controls they set out and document the implementation clearly enough to be examined.
A conversational agent talking to your customers is the highest-exposure AI in this list, because a wrong answer is delivered directly to the person it misleads. So the permitted actions are enumerated in the specification, and everything outside that list reaches a human.
The project runs in English — this page, the scope, the milestone reviews and the documentation. The product your customers use is a different question, and for a consumer product in Turkey the interface has to be properly Turkish. We treat that as real professional work rather than something a developer does with a translation tool, and we do not present ourselves as a Turkish-speaking team, because that would not be true.
If the product needs Turkish-language support, Turkish sales material or Turkish contracts, put it on the table in the first call. These are genuine costs with genuine owners, and they belong in the scope rather than in an assumption that English will carry the whole thing.
Three arrangements cover most of this work. Consumer products typically begin with the first and continue in the second once real users arrive.
A written scope for a launchable first version, delivered in milestones with a review at each one, and integrations itemised individually in the estimate.
Suits a product that needs to reach real users before anything else is decided.
An agreed team working a prioritised backlog month by month, which is how most consumer products continue once launch has taught you what users actually do.
Suits a live product where the roadmap changes with the numbers.
One bounded piece of work — a payment or messaging integration, or one voice agent — with its own scope, its own test plan and a defined end.
Suits adding one capability to a product that already exists.
No. SCS Softwares operates from Indore, India, and Turkish projects are delivered remotely from there. We hold no Turkish company registration, no branch, no address and no Turkish telephone number, and nothing here should be read as a presence in the country.
We make no such claim, because we could not stand behind it. The project runs in English. Turkish interface text, notifications, help content and any Turkish script for a voice or chat agent are separately scoped professional localization, written or reviewed by someone qualified to be accountable for it.
Turkey has been on a single year-round zone three hours ahead of UTC since 2016, and Indian Standard Time is a constant two and a half hours ahead of that. Our day starts before yours and ends in your early afternoon, so we agree a recurring meeting window inside your morning. The Turkish evening is outside our working day, and we do not offer cover there unless it is scoped as support.
None. We are not an agent, reseller or partner of any bank, payment institution or messaging provider in Turkey, and we give no payment or financial advice. You hold the merchant or service agreement directly; we build against the interface that provider publishes, test in their sandbox first, and design what your product does when a payment or a message fails.
No, and we would be overstating a supplier position if we did. Those obligations rest with you as the organisation collecting personal data, and the assessment is one your own advisers make. What we can do is host in a region you choose, list every external processor before we build, implement the controls your advisers specify, and document the implementation so their assessment has something concrete to examine.
We hold none of those, and no audit report or seal either. If a tender or a sector requires an approved, registered or certified supplier, it is worth checking that in the first conversation — it may rule us out, and knowing that early is cheaper for both sides than finding out at contract stage.
We agree a target — concurrent users, orders per minute, whatever the right measure is for the product — write it into the scope, and test against it before release rather than after. You get the results, including the parts that did not reach the target and what it would cost to fix them. We do not describe an untested figure as capacity.
We claim no Turkish clients and no local partnerships, and we will not fabricate one to win a project. What we can offer instead is a short paid requirement-collection exercise on your own product, whose output — the written scope, the integration list and the effort view — is yours whether or not you go further with us.
Answer a few questions for an indicative estimate, talk the product through with our AI consultation agent, or send the brief to the team in Indore and we will come back with what we think it really takes.
